For Plenary Health and Grocon PCL, with Silver Thomas Hanley, DesignInc and McBride Charles Ryan.
ID/Lab were engaged to deliver the wayfinding and signage strategy and design for the Victorian Comprehensive Cancer Centre (VCCC) Project, a new world class $1 billion facility purpose-built for cancer research, treatment, education and care in the Melbourne suburb of Parkville, Victoria.
ID/Lab engaged in extensive workshops with users of the new facility to develop an intuitive wayfinding strategy that is flexible and easy to interpret, that creates a sense of navigational ease for patients, visitors and staff, while complementing the legible environment ingrained into the facility.
ID/Lab worked closely with the architects and interior designers to develop signage and environmental graphics that integrate with and reflect the unique architectural characteristics of the facility. Environmental graphics have been designed to enable a sense of movement through the facility while creating a sense of calm in the environment. Uplifting, asymmetrical and layered design features are sympathetic to the built design features, while colour tones consistently reflect interior palettes, resulting in an integrated and engaging wayfinding system.
Lend Lease engaged ID/Lab to develop the campus wide wayfinding strategy and signage design for the new $473 million Bendigo Hospital.
The project included redeveloping the existing Bendigo Hospital site with the addition of a new hospital, that is able to treat an extra 10,000 acute patients every year in the Region.
ID/Lab worked closely with Lend Lease, Bates Smart, STH and Exemplar Health.
ID/Lab is focused on bringing together the overall design story in order to integrate with the architecture, interiors and landscaping architecture.
The new hospital opened in January 2017.
AZ Groeninge is a 1055 bed hospital in Kortrijk, Belgium. ID/Lab was engaged to provide a new wayfinding and signage system at the start of the second part of the hospital development; the addition of 700 beds. In close collaboration with the architects Osar from Antwerp, we worked on making the customer flows easier to understand, and making the environment easier to ‘read’.
Our focus on integration of the required wayfinding information within the architecture meant a minimisation of the quantity of signage hardware required.
The new signage system will be implemented later this year.
For Mirvac, with Grimshaw Architects.
ID/Lab developed a wayfinding strategy, signage and graphics for 664 Collins / 699 Bourke Street.
The development in Docklands is comprised of two separate buildings that read as one city block, with a public a public walkway that runs from Collins to Bourke Street inside the building footplate. 664 Collins Street is situated on the western side of the Southern Cross development.
Our team of industrial designers developed a suite of bespoke urban furniture. The use of coloured frames on the furniture reflects the colours of each end of the walkway, and when you look along the walkway, you see the colour slowly morph. This change effect is also used as a wayfinding tool – people intuitively understand that this leads to ‘something’.
ID/Lab also worked on the fit-out for AGL, the major tenant for the Bourke Street building.
For AGL with HASSELL and Montlaur Project Services.
AGL were creating a new head office at 699 Bourke Street, right next to Southern Cross Station, and commissioned HASSELL to design an innovative interior and Activity Based Working arrangement. For this office, people no longer have a set desk; instead, you work where you need to for the day, and change when and if you want to.
The variable layout of each floor required a system which would clearly locate people within a zone, helping them to understand where they were in the building at all times, particularly with people regularly changing workstations. HASSELL were clear that they didn’t want signs to overwhelm the interiors, but this had to be balanced against the need to create legibility and understanding.
ID/Lab developed a numbering system for all rooms and desks, which then linked to an area on each floor. Using just a stacking system of numbers, we enabled people to understand exactly where they were, and where they needed to get to, regardless of which floor they were on. This system was backed by clear and elegant signs within each lift lobby.
The design draws from the European Modernist approach of HASSELL’s interiors, and extends this through signs designed to integrate seamlessly within the interior environment. The result is a subtle use of contrasting gloss and texture, with a dark charcoal base across the system.
We are currently working with Woods Bagot on the delivery of a wayfinding and signage system for the Monash Health Translation Precinct (MHTP).
MHTP brings together medical researchers and clinicians from four Victorian organisations: Monash Health, Prince Henry's Institute, Monash Institute of Medical Research, and Monash University.
ID/Lab is working closely with the Woods Bagot Interiors team to create an integrated design, with key elements and design principles shown consistently throughout the building.
The design will tie in with the key aims and functions of the MHTP, expressing through the graphics and signage the areas of collaboration, interaction, innovation and scientific discoveries.
We are currently working on a new wayfinding strategy and signage package for Edith Cowan University.
Named after the first woman to be elected to an Australian Parliament, Edith Cowan University comprises 20,000 students spread across three campuses in Western Australia.
The project started in June 2014 with an extensive audit of the three campuses, followed by workshops with a selection of users to discuss our findings and delve deeper into their existing processes and behaviours. Through this process it became clear that there were issues beyond simply installing new signs: there was an unclear division between visitor, staff, and student parking, while car parks were not organised in an optimum manner. Processes used by the different groups to provide guidance and to navigate across the campus varied widely.
Working with the Project Control Group at ECU we have made a series of recommendations to improve campus wayfinding, and designed a new family of signs that fit the overall brand identity of the university, while still creating individuality for each campus.
Michelle Dammous, the project coordinator from ECU said: “It has been a very enjoyable journey, driven by the high quality, knowledgeable and professional team at ID/Lab. Although their studio is over East, they have adapted well to the constraints and challenges of running a job interstate. They have developed a strategy specific to ECU’s needs and we are excited to see the project come to fruition. The final outcome is a beautiful design that is also cost effective, which means we can do further work within our budget.”
ID/Lab’s experience at working with large projects over even larger distances ensured that the complex management of this project ran smoothly. With one point of contact at ID/Lab, ECU were kept up to date on all decisions, and the manufacturer was given accurate and timely feedback on their work during the implementation phase of the project.
As part of ensuring ECU’s investment in a new wayfinding system would give the highest Return on Investment, ID/Lab developed a set of tools to enable ECU to manage the implementation and maintenance of the system for the next ten years. This included a signage manual with clear guidelines on the use of every sign within the suite, as well as wayfinding principles.
ID/Lab have developed a new wayfinding system and signage package for the Murdoch campus of St John of God Hospital in Western Australia.
The Hospital, situated opposite the new Fiona Stanley Hospital, recently added a large new Medical Suites building to its campus. Silver Thomas Hanley asked ID/Lab to solve the wayfinding problems that visitors to the new campus were experiencing.
As with all of our wayfinding projects, we started with a thorough inventory of the navigational processes in use. The results were workshopped with representatives of the hospital to develop a new process-driven wayfinding system.
We then designed a complete new suite of exterior and interior signage, fitting with the high quality St John of God brand, which clearly set it apart from the large Fiona Stanley buildings next door. The external signs are currently being installed on campus.
For the Arts Centre with ARM Architects, Baulderstone and Major Projects Victoria.
In 2012 the refurbished Hamer Hall opened its doors, with a new concert hall, redesigned atrium space, and world-class facilities throughout. The updated building once again sits comfortably amongst Melbourne's iconic arts precinct, and now links St Kilda Road with Southbank.
ID/Lab's challenge was to successfully integrate historic elements through the delivery of a consistent and effective wayfinding system. Close collaboration with members of the project alliance enabled us to design a system which is both aesthetically appealing and, at its core, highly functional.
The AU$447 million Box Hill Hospital project completes stage one of the Hospitals’ transformation. Box Hill Hospital is the major referral centre for Melbourne’s East, meeting the growing demand for services in this region.
This exciting new facility includes a new, larger emergency department with 19 extra cubicles, a new 18 bed intensive care unit, 200 more inpatient beds, seven new operating theatres, three endoscopy/minor procedure refurbished theatres as well as a dedicated precinct for women’s health services.
ID/Lab were tasked with developing the wayfinding strategy; a challenging job, because the strategy had to work in the newly designed building as well as in the rabbit warren of the existing one.
Together with the interior designers from Silver Thomas Hanley, we developed a unique looking signage system, where the arrow shapes are incorporated into the sign panel shapes.
At the same time, we designed a suite of fun environmental graphics, based on the leave motif from the hospital’s logo. These graphics, showing people and kids running through leaves and trees, are used to both make the environment more fun to be in, and to guide people further down the long corridors.
Architect: STH + Jackson Architecture
Client: STH + Jackson Architecture
For Cabrini Private Hospital
ID/Lab was initially engaged by Cabrini Hospital to conduct a signage audit with a view to making the site more user-friendly.
Our direct observation from the signage audit was that staff didn’t refer to the signs, that there were unrelated sign systems, and there was an inconsistent approach to direction-giving.
We then developed a new overarching wayfinding strategy and designed signage elements that complemented the intended look and feel of the hospital. The new strategy makes the wayfinding journey more specific an improves legibility.
ID/Lab’s hardware design solution combines curved panels with high-contrast signage panels. With the addition of timber veneer details, the system steps away from a typical utilitarian hospital feel toward the intended high-end ‘hotel’ standard finish.
For the Melbourne Market Authority (MMA)
The Melbourne Market Authority engaged ID/Lab to develop a more functional signage system in order to improve the existing wayfinding at their new Epping site.
The focus was on improving the process of loading and unloading, which had been previously overlooked in lieu of a building-focused signage system.
In our initial site visit we determined that the critical users of the market were the truck drivers accessing the site. By observing these users we were able to identify a number of areas that could be improved to facilitate better wayfinding across the site.
This included improving the entrance experience by designing clearer gates and lane guidance, improving vehicular directional signage to create a more user-friendly system for low light conditions, and developing a more logical and identifiable parking system to assist all users in the environment.
The new Epping Melbourne Market opened its doors in August 2015.
For NRCH with Aurecon and Lyons Architects.
ID/Lab based the signage design on the architectural language used by Lyons Architects in the design of the furniture and the building. Using routered plywood panels for most of the signage hardware was both practical and functional. The demographics of NRCH’s clients called for a wayfinding and an information system that worked for a large culturally and linguistically diverse group, many of whom had complex care needs.
Part of the wayfinding solution are specially designed pictogram storyboards that inform non-English speakers of some rather intricate instructions. These pictograms were extensively tested with the users before being implemented.
For Sahmri with Woods Bagot
ID/Lab developed a signage package for the $200 million development housing the South Australian Medical Research Institute (SAHMRI) headquarters, which opened its doors in February 2014.
We worked closely with the architects on the design of the fully integrated and functional wayshowing, graphics and laboratory signage, which all work seamlessly with the architecture.
SAHMRI’s façade is made up of many triangular structures made of glass and diagonal steel beam supports, and is designed to make optimum use of natural light and airflow. Driven to make the signs feel like they are part of the architectural fabric (and not just screwed on top of it), we developed the design together with the architects and interior designers from Woods Bagot. This allowed us to have space for signage elements cut out of the joinery, have illumination incorporated into the joinery, and have large sized graphics painted onto concrete walls in the carpark.
For the exterior sign elements, SAHMRI chose a sculptural expression of the building footprint, which we then clustered to create a landmark identifying the path to the main entrance. In the interior, the use of strong coloured, integrated elements and the clever window graphics make the end result completely integrated and makes it look and feel as if it is the work of the architects.
ID/Lab is currently working on the planning and design of a new signage system for The PuShang Hotel - a 180 room, 5 Star luxury hotel in Xiamen, China.
Working closely with Layan Architects and Urban Resort Concepts, we have designed a complete new signage suite that is fully integrated with the architectural wall finishes of the building.
Each sign has been custom designed with laser-cut 3D aluminium letters to complement Layan’s architectural design.
The new signage system will be implemented in 2016.
For NSW Health with Lend Lease and Rice Daubney Architects
ID/Lab provided the wayfinding strategy and signage design for the Liverpool Hospital project, which consisted of a large extension to the building, and the renovation of a considerable part of the existing hospital.
To facilitate the hospital’s non-english speaking visitors we created a universal wayfinding system that uses numerical coding for Hospital destinations.
In order to comply with a request for no ceiling suspended signage and limited projecting signage, we developed a performance specification as part of our wayfinding strategy to allow for this requirement. Our team of industrial designers developed a directional signage system that was not suspended, but wrapped around corners.
For Health Infrastructure NSW with Jacobs Architects
The previous TS2 (Technical Standards) was a dry summation of a rather dry, technical, signage focused approach to wayfinding: “use Helvetica, black on a white background, 50mm high”.
This was a document targeted entirely at manufacturers, which meant that a wide range of critical people were left out. People like hospital operators and administrators of public hospitals, as well as the different design disciplines typically involved in a hospital project; architects, landscape designers, interior architects, builders.
In collaboration with Jacobs, we set out to write a Wayfinding for Healthcare Facilities Manual which different groups could pick up and use right away, at any stage in a project.
Critical to the success of the manual is a shift away from focusing on signage to looking at wayfinding behaviour and how legible environments can support navigation. Starting at the planning phase, the document describes a process for developing usability and legibility, rather than a predefined outcome for it.
This allows designers more flexibility to adjust to the peculiarities of their site and demographics, while its broad approach will mean that designs can be optimised based on the latest research and best practices, rather than being stuck at the date it was written. The document contains a number of checklists for different phases of the project, letting teams work through the complex process of developing a wayfinding strategy, and to understand what is required at each point.
For St Vincent’s Hospital
ID/Lab were engaged by St Vincent’s Hospital to create a new wayfinding and signage system that would work across the Fitzroy campus’ six buildings and incorporate the hospital’s brand identity in one consistent design approach.
The campus was notoriously hard to navigate. We therefore based the wayfinding strategy on an airport system, using alpha numeric destinations like A, B, C & D for the buildings. Maps and appointment letters have also been updated to help identify the new destinations.
Our signage designs reflect and extend on the existing St Vincent’s brand guidelines, creating an integrated signage approach that incorporates a clear wayfinding system with a strong brand presence.
The new St Vincent’s external signage was implemented in early 2015, with the internal signage update rolling out later this year.
The new Royal Adelaide Hospital project is not only the largest building project in South Australia, according to website Emporis, its $2.1 billion price tag also makes it the world's most expensive hospital ever built.
This is mainly due to the enormous amount of mechanical and electronic systems involved. The hospital will have more than 700 beds and is based on ‘the hospital in the park—the park in the hospital’.
Through intensive collaboration with the architects, interior designers, health planners and landscape architects, ID/Lab is developing a wayshowing system that uses visual cues from the environment itself. Light, colour, art, landscaping, floor and ceiling treatments help people navigate intuitively.
Wayshowing at the RAH is treated as an important tool for influencing the visitors’ user experiences.
For Western NSW Local Health District, with Hansen Yuncken and Silver Thomas Hanley, DesignInc.
ID/Lab provided the wayfinding strategy and signage design for the $250 million development of Orange Hospital. The 355 bed hospital, which incorporates several heritage buildings in its design, opened its doors to the public in early 2011.
Working in close collaboration with the hospital and the architects, we developed a clear signage system that accommodated both the new and the existing architectural environment.
SKM-S2F awarded ID/Lab the wayfinding strategy & signage design contract for the $324 million Mt Druitt & Blacktown Campus projects. Blacktown-Mt Druitt Health comprises two acute care hospitals, located respectively at Blacktown and Mt Druitt.
In collaboration with the architects, health planners and the user groups from the hospitals, ID/Lab developed a wayfinding strategy that connects the existing buildings with the new ones, and integrates the design of both in the new signage system.
The New Clinical Services Building is under construction at the moment. Stage 1 of construction commenced in late 2012 and is expected to be completed by 2015, with the refurbishment works due to be completed in 2016.